FAQ
Size guide, LED care, shipping & more
❓ How do I choose the right size?
Measure your child's foot length in cm. HANSYBAY roller shoes feature an adjustable 4-size system covering 3 EU sizes per pair.
❓ What is the EUR to insole length chart?
22-25 EUR = 14-16cm insole (3-6 yrs). 26-30 EUR = 16.5-19cm (7-12 yrs). 31-35 EUR = 19.5-22cm (13-16 yrs).
❓ How do I charge the LED wheels?
USB rechargeable, 1 hour full charge, 5-8 hours continuous lighting.
❓ How do I switch between skate and sneaker mode?
Push the release button on each wheel base. No tools required.
❓ What are the shipping options and costs?
Free shipping within the United States. International shipping available.
❓ What is the return policy?
30-day easy returns. Shoes must be unworn with all accessories.
❓ Are these shoes safe for beginners?
Yes, CE EN13843 certified with low center of gravity, easy-brake system, and adjustable buckle.
❓ How many LED colors and modes are there?
7 colors and 16 flash modes. Self-powered by magnetic induction.